Dean Crassas founded Port Medical Management in 2005 after spending over 20 years in the maritime industry, living and working in many of the largest port cities around the country. Whether in Texas, Louisiana, New York or California, he often encountered a common complaint from ship owners and agents: Providing medical care for foreign crewman is time consuming, complicated, and unnecessarily expensive.
Seeing an opportunity to fill the need, Dean set out to create a new service that would streamline the process. Though there were similar services in other parts of the country, none were based in Texas, and none provided the level of service he sought to provide. By maintaining a tight focus on ship owners and their agents, Dean created a company that seamlessly handles the entire process, from priority appointments, to expedited diagnosis and treatment, to simplified billing.
Today, Port Medical Management continues to grow by focusing on superior service, containing medical costs, and maintaining customer trust. For Dean, it is all about the customer. “I started Port Medical with the goal of treating each and every customer like I would want to be treated,” says Dean. “And that is still true today.”
Dean Crassas is a native of Houston, Texas, and is a graduate of the University of Texas at Austin.